When does the box office open?
The box office opens on Wednesday, July 23rd at 9 AM for HighRollers and at noon for 5-day ticket-holders and remains open through Sunday (though it does close overnight from midnight to 9 AM) Your arrival depends on the ticket type purchased; please consult your ticket for details.
Do I need to print out a ticket?
YES! To ensure that your check-in is easy breezy, please bring your printed ticket with you (cell service is not always reliable). If you are a Vendor, Artist, Media or a Partner, please check with your Festival Contact on general check-in procedures.
I’ve purchased a ticket, but it hasn’t been sent to my email?
The email was sent from firstname.lastname@example.org immediately after purchase. If you are using a web-based email (i.e. gmail, aol…) there is a chance that it was redirected to your SPAM folder. Please check there and if you still have issues contact Extreme Tix at 1-888-695-0888. If your issue is still unresolved call our office directly at 1-888-VA-FESTS we’d be more than happy to help!
Is there camping onsite?
Yes for 5-day, 4-day and HighRollers, but all tents onsite require a pre-purchased Tent Tag. One Tent Tag = 1 tent. ANY number of additional tents, (even within your allotted 15’x`15’ boundaries), must have an additional Tent Tag ticket.
Where do I park?
All 5 and 4-day ticket-holders will park and receive wristbands in ALPHA LOT. Shuttle buses will bring patrons to the site and run from 9 AM to 2 AM daily. (More info in Parking FAQ. )
Will you search my cooler/bags?
Yes, all baggage and coolers entering the FF site are subject to search. There is no outside alcohol, no drugs, no glass, and no weapons allowed into the festival site. If you have medical equipment (such as insulin supplies), please inform the security personnel searching your cooler.
Is there a will call?
No, all patron tickets are issued in advance. If you are a Vendor, Artist, Media or a Partner, please check with your festival contact on more specific check-in procedures.
Can I drive onto the festival site and drop off/pick up my gear?
No, the single lane gravel road leading into the festival site is congested and reserved for shuttle buses and onsite parking pass holders only.
When do I have to leave?
The Revolution must end sometime, but not as soon as you thought… *New for 2014* All 5 and 4-day “staycation” ticket purchasers are invited to stay over Sunday night. Everyone must exit the site by noon on Monday, July 28th.
How do I transfer a ticket?
The first step would be to access your ticket; there is a choice to transfer when entering the print screen. If you would prefer someone walking you through the process please contact Extreme Tix at 1-888-695-0888. Please note that once gates open the ticket is no longer transferable.
Are tickets refundable?
No, but they can be transferred.